The tact, tone, and timing of a high-stakes apology: Robbennolt on NPR
Tuesday, May 28, 2013
Professor Jennifer Robbennolt is on NPR’s Talk of the Nation today discussing how an effective apology involves a delicate balance between tact, tone, and timing. In high-stakes settings, when jobs, reputations, and lawsuits are on the line, it can be even harder. The significance of an apology can vary in different settings and professions.
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