The tact, tone, and timing of a high-stakes apology: Robbennolt on NPR

Tuesday, May 28, 2013

Professor Jennifer Robbennolt is on NPR’s Talk of the Nation today discussing how an effective apology involves a delicate balance between tact, tone, and timing. In high-stakes settings, when jobs, reputations, and lawsuits are on the line, it can be even harder. The significance of an apology can vary in different settings and professions. 

More on NPR.org