The Rise and Fall of the Dot Com: Lessons for the Next Generation of Dot Com Hopefuls

by Rayna Gokli October 18 2007, 21:18

I. Introduction      

In the middle and late 1990’s, dot com companies were all the hype. [1] However, when the dot com bubble unexpectedly popped in 2000, many investors and stockholders were left asking, “Where did we go wrong?” [2] While a few companies survived due to hard work, solid business plans and faithful employees, most lower level employees and top executives of internet companies were left jobless and in debt. [3] This article will explore the history of dot com businesses and the causes of the 2000 stock market crash, then it will discuss common mistakes made by dot com entrepreneurs and will conclude with suggestions for aspiring dot com business owners to ensure a successful future for their businesses.

II. History

The early 1990's marked the beginning of the dot com era. [4] As computer games and interactive media became an integral component of the industry, computers became popuar among young people, as well. [5] The computer and Internet industries in the United States were on the rise, with students and experienced entrepreneurs alike starting businesses in hopes of reaping high profits. [6] Start-up dot com companies were created with the idea that, "When the company went public, the early shareholders would become instantly wealthy." [7] However, as a result, "[t]oo many companies rushed into the market in defiance of all known business fundamentals, and when the crash came, all but a tiny fraction of them just as quickly imploded and went away." [8]

III. Common Mistakes of Dot Com Entrepreneurs

There are four common mistakes made by dot com entrepreneurs that, if avoided, would ensure a sounder future for their business. First, most entreprenuers before the 2000 crash did not have a substantial business plan, but were riding the wave of Internet hopefuls. Every new company, whether in the dot com industry or otherwise, needs a solid business plan. [9] Initially, "Investors wanted big ideas more than a solid business plan. Buzzwords like networking, new pradigm, information technologies, Internet, consumer-driven navigation, [and] tailored web experience . . . filled the media adn investors with a rabid hunger for more." [10] However, without the backing of a business plan designed for long-term goals, profitability and customer service, these companies had nothing to back up their propoganda. [11]

Second, most dot com companies had the leeway to spend investors' money without being monitored. [12] During the mid and early 1990's, independent investors and venture capitalists freely invested money in the dot com companies because of the hype surrounding the industry. [13] However, some venture capitalists are still willing to give funding. [14] "If you take away the bubble . . . there is a core of healthy spending that will continue in enterprise resource planning systems, security technology, and systems that enable enterprise applications to talk to one another." [15] This pattern suggests that venture capitalists are looking at the industry as one that requires commitment and time, rather than one of immediate gratification. [16]

Third, many dot com companies were staffed with individuals who did not have the necessary experience or goals to successfully work in the industry. [17] Since the public's exeperience with and knowledge of the Internet in the 1990's was so limited, dot com company owners hired highly competent individuals with graduate degrees, but no experience in the industry. [18] "If you're going to start a company that you hope to gross a billion dollars next year, make sure you have experience, an experienced team, and experienced venture capitalists to guide you along the way." [19] Additionally, individual's commitment to the firm has proven highly important in its potential to survive. [20] "[T]hat happened with a lot of dot com companies. They grew, but when times got tough, everbody jumped ship." [21]
Fourth, because of the overall effect of the market crash, even companies who had the potential to be successful failed because investors stopped funding dot com companies. [22] After the crash, venture capitalists and investors lost faith in the ability of dot com companies to be successful. [23] Additionally, after the market crash, investors realized many companies were inflating their profits in an effort to gain more funding. [24] "In reality, people create most of the risk in the market place by inflating stock prices beyond the value of the underlying company." [25]

IV. Suggestions for the future

If dot com entrepreneurs make a conscious effort not to make the mistakes of their predecessors, the companies may not be doomed to the same fate. Besides making a solid business plan and securing the proper funding, dot com businesses should also seek the help of experienced professionals. Mentor capitalists provide just that. [26] "Mentor capitalists . . . are 'smart angels' distinct from venture capitalists and angels, who are cashed-out entrepreneurs, familiar with both success and failure. Mentor capitalists put their own money into a startup and try to provide coaching and expertise. 'They want to give back . . . but mostly they're people who don't want to live the 24/7 CEO lifestyle.'" [26]. Additionally, taking growth slowly, rather than forecasting high profits exceedingly soon after starting teh business, can ensure that employees have the proper training and understanding of the business to guarantee long term success. [27]

V. Conclusion

The best option for those entrepreneurs considering the journey through the dot com business world is to seek the advice of attorneys. While this method of protection is never foolproof, it ensures a security available through most other means. A solid attorney presence throughout the start-up process can ensure that companies avoid the downfall of another dot com bubble pop.

[1] Ryan P. Allis, The Causes of the Dot Com Crash Article, Economics & Policy Resource Center, http://www.zeromillion.com/econ/dot-com-crash.html (last visited Oct. 7th, 2007).

[2] Id.

[3] Jim Kling, Entreprenuers: Surviving the Dot Com Crash, Science, Oct. 7th, 2005, http://sciencecareers.sciencemag.org/career_development/previousissues/articles/2005_10_07/entrepreneurs_surviving_the_dot_com_crash.

[4] The Stock Market Crash: The History of Financial Train Wrecks, http://www.stock-market-crash.net/nasdaq.htm (last visisted Oct. 7th, 2007) [hereinafter "The Stock Market Crash"].

[5] Id.

[6] Id.

[7] Id.

[8] Lee Gomes, The Dot-Com Bubble is Reconsidered- and Maybe Relived, Wall St. J, Nov. 8, 2006, available at http://online.wsj.com/public/article/SB116294042194116133tQxnyU5mE6PaQdO9xT1_uaFusQs_20061208.html.

[9] Allis, supra note 1.

[10] Crashes: The Dotcom Crash, Investopedia, A Forbes Media Company, http://www.investopedia.com/features/crashes8.asp (last visited Oct. 7th, 2007).

[11]  Id.; Martha Lagace, Why dot.coms Will Rise Again, Harvard Business School: Working Knowledge for Business Owners, June 4, 2001, http://hbswk.bhs.edu/item/2274.html.

[12] Allis, supra note 1.

[13] Wendy Guild & Martha Lagace, Wrap-Up: Software, Telecom, and Recovery, Harvard Business School: Working Knowledge for Business Owners, Feb. 12, 2002, http://hbswk.hbs.edu/item/2783.html.

[14] Id.

[15] Id.

[16] Id.

[17] Allis, supra note 1.

[18] Id.

[19] Id.

[20] Kling, supra note 3.

[21] Id.

[22] Allis, supra note 1.

[23] The Stock Market Crash, supra note 4.

[24] Id.

[25] Guild & Lagace, supra note 13.

[26] Lagace, supra note 11.

[27] Id.

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Comments (13) -

11/19/2010 5:58:59 PM #

Like any business you need to study out your medium of reaching the customers as well as have a business plan in place if you hope to be successful. If you don't do those things, i don't care if you are a dot com or a physical store, you will most likely fail.

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11/19/2010 10:20:08 PM #

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11/20/2010 10:33:38 AM #

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12/3/2010 12:30:14 AM #

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Jocuri United States

12/3/2010 12:50:51 AM #

Hello just thought i would tell you something.. This is twice now i've landed on your blog in the last 3 days hunting for totally unrelated things. Spooky or what?

Jocuri United States

12/13/2010 7:30:02 PM #

Apple now has Rhapsody as an app, which is a great start, but it is currently hampered by the inability to store locally on your iPod, and has a dismal 64kbps bit rate. If this changes, then it will somewhat negate this advantage for the Zune, but the 10 songs per month will still be a big plus in Zune Pass' favor.

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12/13/2010 10:54:40 PM #

If you're still on the fence: grab your favorite earphones, head down to a Best Buy and ask to plug them into a Zune then an iPod and see which one sounds better to you, and which interface makes you smile more. Then you'll know which is right for you.

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12/14/2010 8:47:15 AM #

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12/17/2010 3:53:18 AM #

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12/18/2010 3:16:44 PM #

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12/20/2010 5:32:39 AM #

I'll gear this review to 2 types of people: current Zune owners who are considering an upgrade, and people trying to decide between a Zune and an iPod. (There are other players worth considering out there, like the Sony Walkman X, but I hope this gives you enough info to make an informed decision of the Zune vs players other than the iPod line as well.)

trance United States

12/24/2010 2:10:37 PM #

Good day. First of all - interesting blog! Secondly this information was also good and interesting to read, but I don't think everything you have said is how it is in reality. I will need to google about few things you have mentioned in your artcile to make sure. But anyway thanks for trying and good luck on writing other articles. P.S sorry for bad English, I aren't English native speaker.

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